Frequently Asked Questions

Please reach us at tangerineethnics@gmail.com for any other enquiries.

What is your return and exchange policy?

As we are a small business, we do not accept returns or exchanges at this time, All our items are thoroughly quality checked before shipping to avoid any inconveniences.♡

If you have any questions/concerns, feel free to contact us at tangerinethnics@gmail.com

Shipping & Delivery?

We are excited to say that Tangerine ships worldwide. For express shipping options or any other questions regarding delivery, please get in touch with us at tangerineethnics@gmail.com

How soon will my order be processed?

If the product you have purchased is in stock, we will dispatch within 1-3 business days.

If the product you purchased is made-to-order/ backorder, we will dispatch in 2-3 weeks.

Once your product(s) have been shipped, we will share a confirmation receipt along with the tracking number to the email or contact number you have provided.

Can I modify/cancel my order?

Please contact tangerineethnics@gmail.com immediately if you need to modify/cancel your order within 24 hours. We will do our best to accommodate your request.

Orders for products in-stock can only be changed or canceled before shipment.

For made-to-order clothing/accessories, modifications and cancelations are not allowed.

Any goods whose nature cannot be re-used, such as leggings, inskirt, etc., cannot be returned or exchanged.

Cancellations are allowed only within 24 hours from placing the order. In this case, we will refund the entire amount. A refund will be processed via the same method used to make the original purchase.

After 24 hour period, cancellation of the order is not allowed.

How do I know what my size is?

Please refer to our size chart for further details. If further assistance is needed, please get in touch with us at tangerineethnics@gmail.com, and we can guide you on steps to measure yourself.

Which Payment Methods do you accept?

We wanted to make shopping with us as hassle-free as possible for you, so we decided to expand on our payment options.

We accept:

-Credit

-Debit

-PayPal

-Zelle

Duties and taxes for international orders?

Customers from outside Canada and the U.S. are solely responsible for all duties and taxes that their country may charge. The customer will be responsible for any fees associated with the refusal to accept a package for any reason including the failure to pay import duties and taxes.

Do you guys take fully custom orders?

Currently, we are not taking 100% custom orders. However, please get in touch with us with your special requests, and we will try our best to accommodate.

Any other questions you don't see here?

For any other assistance, please don't hesitate to get in touch with us through our chatbox, email us at tangerineethnics@gmail.com, or directly Whatsapp us at 832-359-4582.